Policies

Equal Employment Opportunity Program

General Statement

The Casco Bay Island Transit District is fully committed to the concept of equal employment opportunity. It is, therefore, the policy of CBITD that:

  • No practice, activity, policy, or decision which discriminates against an individual or group on the basis of race, color, age, sexual orientation, national origin, political affiliation, physical or mental disability, except as a bona-fide occupational qualification, shall be allowed to exist.
  • All necessary steps shall be taken to ensure that applicants and employees are treated equally during recruitment, hiring, and employment.
  • Recruiting sources will be informed orally and in writing of the CBITD policy stipulating that these sources refer minorities for all positions listed.

Privacy Policy

In using this Site you are deemed to have read and agreed to the following Privacy Policy, which incorporates definitions set forth in the related Terms and Conditions for this Site.This Privacy Policy sets out how CBITD uses and protects any information that you give CBITD (directly and indirectly) when you use this Site. CBITD is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this Site, then you can be assured that it will only be used in accordance with this Privacy Policy. We may collect certain data, including without limitation your name, contact information, email address, and postcode. This information may be used for internal review, tracking, or contacting you, relating to the services we provide.  This information collected will not be shared with any outside organization for commercial purposes, other than as is required to carry out the services you have requested from CBITD.  WE DO NOT COLLECT OR STORE CREDIT CARD INFORMATION. Some visiting our Site to purchase tickets will have their information routed to our online ticketing service provider (the “Ticketing Provider”).  The Ticketing Provider may collect certain data, including without limitation your name, contact information, email address, postcode, credit or debit card number, CVV number, and expiration date, in order to provide tickets to you.  Such information shall be collected and used in accordance with the Ticketing Provider’s privacy policies and terms and conditions.  Please refer to the Ticketing Provider’s website for further information: https://www.gatewayticketing.com/PrivacyPolicy.aspx. We keep track of activity on our Site via log files stored on our web servers.  We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including but not limited to browser type, URL requested and referral URL. This information is not shared with any third parties and is used only within CBITD on a need-to-know basis.  We use your Site activity to assist us in offering you a personalized Web experience, assist you with technical support, diagnose problems with our server, administer our Site, and to tailor our product and service offerings to you.
CookiesOur Site may use cookies to enable us to retrieve user details for each visit. Cookies are used to enable the functionality and ease of use for those people visiting the site.  These cookies are only used during an active user session.

What We May Do With the Information We Gather

We may use this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our services
  • We may periodically send emails about special offers or other information which we think you may find interesting using the email address which you have provided
  • We may also use your information to contact you for market research purposes
  • We may contact you by email, phone, fax or mail
  • We may use non-identifying and aggregate information to better design our Site

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure CBITD has put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We do not collect or store credit card information.  All such information you may provide is handled by our Ticketing Provider, and is subject to the security policies and procedures of our Ticketing Provider.  CBITD EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY FOR THE USE, LOSS, THEFT, OR OTHER MISUSE OF YOUR CREDIT CARD INFORMATION.  YOU AGREE TO INDEMNIFY AND HOLD CBITD HARMLESS FROM ANY AND ALL LOSSES, EXPENSES, AND DAMAGES (INCLUDING, WITHOUT LIMITATION, REASONABLE ATTORNEY FEES), WHETHER YOUR OWN OR THOSE OF THIRD PARTIES, ARISING FROM OR RELATING TO THE USE, LOSS, THEFT, OR MISUSE OF YOUR CREDIT CARD INFORMATION.

Links from this Site

We do not monitor or review the content of other party’s websites. Opinions expressed or material appearing on such websites may not necessarily be shared or endorsed by CBITD, and CBITD should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices or content of such other sites. We encourage our visitors to read the privacy statements of these sites. You should exercise caution and evaluate the security and trustworthiness of any other site connected to this Site or accessed through this Site yourself, before disclosing any personal information to them. CBITD will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Controlling your personal information

Outside of uses of information set forth above, CBITD will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the address below. We will promptly correct any information found to be incorrect.

 

Notification of Changes

CBITD reserves the right to change this Privacy Policy and our Terms and Conditions from time to time as we see fit without notice to you, and your continued use of the site will signify your acceptance of any adjustment to these terms.  You are therefore advised to re-read this statement on a regular basis.

 

Contact Us

We offer several different ways for you to reach us if you have any questions, comments, or concerns related to this policy:

Email:                   info@cascobaylines.com
Phone:                 (207) 774-7871

Recruitment

CBITD considers qualified applicants for employment on an equal basis without regard to race, color, age, sexual orientation, national origin, political affiliation, or physical or mental disability, except as a bona-fide occupational qualification.

CBITD will continue to recruit qualified applicants from all necessary and available sources, including employment agencies, placement bureaus, colleges, universities, etc. and will continue to refrain from the use of recruitment practices and sources where it appears that direct or indirect discriminatory practices exist.

CBITD will use its best efforts to ensure that minorities and females are adequately informed of current and future employment activity through regular local minority publications, and involvement with local minority/female organizations and community action groups.

In publicizing job openings, all advertising and all recruiting brochures shall contain the phrase “An Equal Opportunity Employer.”

Employment and Promotion

All applicants for employment and promotion are considered and placed without regard to race, color, age, sexual orientation, national origin, political affiliation, physical or mental disability, except as a bona-fide occupational qualification.

Employment application forms are properly worded to conform to all Federal and State laws and a periodic audit will be conducted to ensure continuous compliance.

All employees, without regard to race, color, age, sexual orientation, national origin, political affiliation, physical or mental disability, except as a bona-fide occupational qualification, will have equal opportunity for advancement and promotion.

Facilities

All work area, lunchrooms, and restrooms shall be maintained on a non-segregated basis.

Hiring Practices

The Casco Bay Island Transit District will continue hiring practices designed to achieve a reasonable representation of minority employees at every job level.

Statement of Non-Discrimination

No person on the basis of race, color, national origin, or transportation disability will be subjected to discrimination in the level and quality of transportation services and transit related benefits.

Any person or persons who believe that there is such discrimination may file a complaint with the Casco Bay Island Transit District submitted to the Complaint Resolution Officer listed below.

ADA Accessibility

Casco Bay Island Transit District, hereafter the District, make every effort to accommodate persons with transportation disabilities to all islands on all scheduled service. With the exception of the car ferry Machigonne II, whose design allows for main deck boarding and debarking via transfer bridges located on the mainland and Peaks Island, all District ferries are provided with between deck lifts and elevators. Following are the District policies:

Disability and Senior Citizens Policy

The Districts offers tickets at one half (1/2) the regular fare for eligible Disabled and Senior citizens. These tickets can be purchased at the Ticket Office at any time the facilities are open. Tickets are valid for up to 60 days from the date of purchase and are non-transferable.

Half-Fare Definitions

Senior Citizen: An individual 65 years of age or more

Disabled: Any individual who, by reason of illness, age, injury, congenital malfunction or other permanent or temporary (over 90 days) incapacity or disability, is unable, without special planning or design to utilize public transportation facilities and services as effectively as persons who are not so affected.

Disabled w/Service Animal: There is no charge for Service Animals or a PCA traveling with a disabled person.

Forms of Proof 

As a Best Practice, proof of eligibility cards should be accompanied by a photo ID for comparison purposes. Acceptable forms of proof are:

Proof of Age

  • Valid Drivers License or other State or Government issued ID

Proof of Disability

  • Metro “Reduced Fare Card” with valid date
  • An out of state disability card issued by a transit agency of that state
  • MediCare Card

Customers should provide proof of age or disability eligibility and a photographic ID when requested.

Accessibility

Assisted early boarding and/or wheelchairs are available upon request. Employees will make every attempt possible to accommodate persons with transportation disabilities, provided there is no risk to the safety and well being of CBITD passengers and employees.

Mobility Aids Policy

It is the policy of The District to provide one (1) mobility aid (wheelchair) onboard each vessel and one mobility aid (wheelchair) at the Casco Bay Ferry Terminal for customer use and assistance. If at any time it may be necessary to ship a customers’ powered wheelchair or scooter, there shall be no charge for this service. Reasons for requiring shipment may include ramp slope, inclement weather conditions such as ice and/or snow, wind and sea conditions, or any other condition or circumstance that present a risk to customers and employees.

Whenever possible, reasonable effort shall be made to allow unassisted boarding of customers utilizing personal wheelchairs, scooters or other types of mobility aid(s), unless such efforts pose a risk to the customer, other customers or employees of the District. As per policy, early and assisted boarding is available upon request.

The following procedures shall be implemented for person utilizing a mobility device requiring assisted boarding and debarking:

Wheelchair

Any downward slope of the gangway requires that a wheelchair be backed onboard or off the vessel to prevent the seated person falling forward from the wheelchair. This shall be applicable to any wheelchair, owner operated, District owned and/or assisted by District personnel.

One deckhand shall control the wheelchair from the back side, and one deckhand shall provide assistance from the front side until the wheelchair is on a level and safe surface.

Powered Scooter

Any powered scooter operated by it’s owner either onboard or off the vessel shall require a deckhand at each end of the gangway to provide safety and assistance as necessary. Any deckhand onshore shall assist until the scooter is on a level and safe surface.

Walker

Any customer operating a walker either onboard or off the vessel shall require a deckhand at each end of the gangway to provide safety and assistance as necessary. Any deckhand onshore shall assist until the scooter is on a level and safe surface.

Other mobility devices

Devices may include cane, crutches, staffs, or any other device designed to assist in mobility. Generally, the procedures relative to walkers shall be deemed applicable.

Persons w/ Hearing, Speech or Visual Disability

Reasonable accommodations will be made for person with these disabilities. As an example, sign language interpreters will be made available upon advance request. Person with visual disability may obtain audio schedule and island information by calling (207) 774-7871 to speak with a District agent. TTY, TRS and CapTec services are available by calling 711 from any telephone. The District’s website www.cascobaylines.com provides scheduling and island destination information that may be printed in large text format. Additionally, the transit website, www.smtttracker.com provides real time transit information and schedule for the District, Portland METRO and the South Portland Bus Service. The site is “text reader ready” for person with visual disabilities. Onboard the District’s ferries, safety and stop announcements are made via the public address system, and placards and postings provide emergency information. Route maps are available to provide points of information.

ADA Complaints

The District will make every effort to resolve complaints whenever possible to do so. Some issues that may affect person with transportation disabilities, such as ramp slope due to tidal heights, vessel conditions due to weather, passengers capacity limitations, etc. are beyond the control of the District. The Department of Transportation (DOT) encourages complainants to attempt resolution directly with the transportation provider through the Complaint Resolution Officer first, then the DOT if necessary. On board the vessels, the Master shall make every effort to resolve complaints so long as the safety of the vessel, it’s crew and other passengers are not affected. In the cases where resolution can not be made, the Master shall direct the complainant to contact the District’s appointed CRO.

Complaint Resolution Officer (CRO) and Complaint Form

The District’s designated Complaint Resolution Officer (CRO) will be Roki S. Horr, Assistant Operations Manager. Alternately, Nick Mavodones, Operations Manager will act as CRO as necessary.

Complaints may be made in person, in writing or by telephone to the following:

Roki S Horr, CRO
Asst. Operations Manager
P.O. Box 4656 DTS
Portland, Maine 04112
207-774-7871 x 133
711 TTY/TRS/CapTech Services
rokih@cascobaylines.com

Nick Mavodones
Operations Manager
P.O. Box 4656
Portland, Maine 04112
207-774-7871 x 108
711 TTY/TRS/CapTech Services
nickm@cascobaylines.com

DOT Departmental Office of Civil Rights and/or
DOT Office of General Council
1200 New Jersey Avenue
Washington, D.C. 20590

Click below to download a complaint form:

Consolidated Complaint Form Rev 4.2017

Notice of Proposed DBE Goals

December 8, 2016 – Notice is hereby given that in accordance with US DOT regulation 49 CFR Part 26, Casco Bay Island Transit District (CBITD) has established a Disadvantaged Business Enterprise (DBE) Program to incorporate disadvantaged business participation in projects funded in whole or in part with Federal Transit Administration Funds.

For Federal Fiscal Years 2017-19 (October 1, 2016 through September 30, 2019) CBITD has established an annual DBE goal of 1.9%. CBITD intends to meet this entire goal using race/gender neutral measures. The goal has been submitted to the Federal Transit Administration and if approved will remain in effect through September 30, 20149. CBITD must meet this goal each federal fiscal year. If the goal is not met, CBITD must provide a justification for not meeting the goal and provide a plan to ensure the goal is met, which may include contract goals on certain projects that contractors will be required to meet.

Contractors/providers should examine each element of work on all Federally Funded projects for DBE subcontracting or sub-consulting opportunities. CBITD asks all contractors, consultants and subcontractors to seek certified DBE firms for projects and to work to meet the determined 1.9% goal without the need to impose contract goals. DBE firms are listed on the MaineDOT website at http://www.maine.gov/mdot/civilrights/dbe/

Interested parties may view CBITD’s DBE goal setting methodology which is posted on our website at www.cascobaylines.com. The FTA and CBITD will accept comments for 45 days from the date of this notice. CBITD solicits and encourages Disadvantaged Business Enterprises and Women Business Enterprise participation in all federally funded projects.

If you have any questions or comments regarding this goal or the DBE program you may contact Roki Horr, Assistant Operations Manager by telephone at (207) 774-7871 x133 or by e-mail at: rokih@cascobaylines.com

FTA-DBE-Goal-11-28-16-With-Tables

CBITD Weapons Policy

The following policy was adopted by the CBITD Board of Directors on November 16, 2007:

No weapon* of any type may be carried onto or into any Casco Bay Lines vessel, pier, or terminal, except upon satisfaction of all of the following conditions:

  • The person carrying the weapon has all necessary permits and licenses;
  • The weapon is packed or contained in a carrying case or sheath and the weapon is kept out of sight;
  • The weapon is never handled or displayed while on the vessel, pier, and/or at the terminal;
  • The person carrying the weapon never leaves it unattended while on the vessel, pier, and/or at the terminal;
  • Firearms are unloaded and ammunition is packed separately.

*The term “weapon” shall be interpreted broadly to include any firearms, bow and arrow, knives (excluding a small jackknife for personal use) or other instrument of attack/defense or for hunting purposes.