Equal Employment Opportunity Program

General Statement

The Casco Bay Island Transit District is fully committed to the concept of equal employment opportunity. It is, therefore, the policy of CBITD that:

  • No practice, activity, policy, or decision which discriminates against an individual or group on the basis of race, color, age, sexual orientation, national origin, political affiliation, physical or mental disability, except as a bona-fide occupational qualification, shall be allowed to exist.
  • All necessary steps shall be taken to ensure that applicants and employees are treated equally during recruitment, hiring, and employment.
  • Recruiting sources will be informed orally and in writing of the CBITD policy stipulating that these sources refer minorities for all positions listed.

Privacy Policy

Casco Bay Lines respects your privacy and we are committed to protecting it. Casco Bay Lines provides this Privacy Statement to inform you of our Privacy Policy, Practices and about the way your information is collected online and how that information is used. We make this notice readily available on our home page and at the bottom of every web page. What we collect:

  • If you inquire through our contact form or site analysis form, any information your submit will be used to answer your inquiry ONLY.
  • We do track IP’s and user sessions for security purposes only.

 How we use this information:

  • All information you submit to us, will be used internally at Casco Bay Lines to help answer your inquiring or meet your needs.
  • In the case of client information, we use the contact information of existing clients to inform them of changes and offers at Casco Bay Lines through direct e-mail.

 What we do not do:

  • We cannot control the practices of other sites linked to and from cascobaylines.com.
  • We will NEVER give your contact information or any related information you submit to Casco Bay Lines to a third party.


CBITD considers qualified applicants for employment on an equal basis without regard to race, color, age, sexual orientation, national origin, political affiliation, or physical or mental disability, except as a bona-fide occupational qualification.

CBITD will continue to recruit qualified applicants from all necessary and available sources, including employment agencies, placement bureaus, colleges, universities, etc. and will continue to refrain from the use of recruitment practices and sources where it appears that direct or indirect discriminatory practices exist.

CBITD will use its best efforts to ensure that minorities and females are adequately informed of current and future employment activity through regular local minority publications, and involvement with local minority/female organizations and community action groups.

In publicizing job openings, all advertising and all recruiting brochures shall contain the phrase “An Equal Opportunity Employer.”

Employment and Promotion

All applicants for employment and promotion are considered and placed without regard to race, color, age, sexual orientation, national origin, political affiliation, physical or mental disability, except as a bona-fide occupational qualification.

Employment application forms are properly worded to conform to all Federal and State laws and a periodic audit will be conducted to ensure continuous compliance.

All employees, without regard to race, color, age, sexual orientation, national origin, political affiliation, physical or mental disability, except as a bona-fide occupational qualification, will have equal opportunity for advancement and promotion.


All work area, lunchrooms, and restrooms shall be maintained on a non-segregated basis.

Hiring Practices

The Casco Bay Island Transit District will continue hiring practices designed to achieve a reasonable representation of minority employees at every job level.

Statement of Non-Discrimination

No person on the basis of race, color, national origin, or transportation disability will be subjected to discrimination in the level and quality of transportation services and transit related benefits.

Any person or persons who believe that there is such discrimination may file a complaint with the Casco Bay Island Transit District submitted to the General Manager by calling (207) 774-7871 ext. 103, or by mail using the form below. Click below to download a Civil Rights Complaint Form.

FTA/CBITD Civil Rights Complaint Form

ADA Accessibility

Casco Bay Island Transit District makes every effort to accommodate persons with transportation disabilities and offers half-fare disabled and senior tickets to all islands. With the exception of the car ferry Machigonne II, whose design allows for main deck boarding and debarking via transfer bridges located on the mainland and Peaks Island, all District ferries are provided with between deck lifts and elevators. Following are the District policies.

Disability and Senior Citizens Policy

CBITD offers tickets at one half (1/2) the regular fare for eligible Disabled and Senior citizens. These tickets can be purchased at the CBITD Ticket Office at any time the facilities are open. Tickets are valid for up to 60 days from the date of purchase and are non-transferable.

Half-Fare Definitions

Senior Citizen:           An individual 65 years of age or more

Disabled:                    Any individual who, by reason of illness, age, injury, congenital

malfunction or other permanent or temporary (over 90 days)

incapacity or disability, is unable, without special planning

or design to utilize public transportation facilities and services

as effectively as persons who are not so affected.


w/Service Animal:      There is no charge for Service Animals.

Forms of Proof 

As a Best Practice, proof of eligibility cards should be accompanied by a photo ID for comparison purposes. Acceptable forms of proof are:

Proof of Age

  • Valid Drivers License or other State or Government issued ID
  • MediCare Card

Proof of Disability

  • Metro “Reduced Fare Card” with valid date
  • An out of state disability card issued by a transit agency of that state

Customers should provide proof of age or disability eligibility and a photographic ID when requested.


Assisted early boarding and/or wheelchairs are available upon request. Employees will make every attempt possible to accommodate persons with transportation disabilities, provided there is no risk to the safety and well being of CBITD passengers and employees.

Mobility Aids Policy

It is the policy of CBITD to provide one(1) mobility aid (wheelchair) onboard each vessel and one mobility aid (wheelchair) at the Casco Bay Ferry Terminal for customer use and assistance.

If at any time it may be necessary to ship a customers’ powered wheelchair or scooter, there shall be no charge for this service. Reasons for requiring shipment may include ramp slope, inclement weather conditions such as ice and/or snow, wind and sea conditions, or any other condition or circumstance that present a risk to customers and employees of CBITD.

Whenever possible, reasonable effort shall be made to allow unassisted boarding of customers utilizing personal wheelchairs, scooters or other types of mobility aid(s), unless such efforts pose a risk to the customer, other customers or employees of CBITD. As per policy, early and assisted boarding is available upon request at CBITD.

ADA Complaints

CBITD will make every effort to resolve complaints whenever possible to do so. Some issues are beyond the control of CBITD, such as ramp slope due to tidal heights, vessel conditions due to weather, passenger capacity limitations, etc. The DOT encourages complainants to attempt resolution directly with the transportation provider through the Complaint Resolution Officer first, then contact the DOT if necessary.

Complaint Resolution Officer (CRO)

The District’s designated Complaint Resolution Officer (CRO) will be Roki S. Horr, Assistant Operations Manager. Alternately, Nick Mavodones, Operations Manager will act as CRO as necessary.

Complaints may be made in person, in writing or by telephone to the following:

Roki S Horr, CRO
Asst. Operations Manager
P.O. Box 4656 DTS
Portland, Maine 04112
207-774-7871 x 133

Nick Mavodones
Operations Manager
P.O. Box 4656
Portland, Maine 04112
207-774-7871 x 108

DOT Departmental Office of Civil Rights and/or
DOT Office of General Council
1200 New Jersey Avenue
Washington, D.C. 20590

ADA Complaint Form

Notice of Proposed DBE Goals

The Casco Bay Island Transit District (CBITD), a quasi-municipal ferryboat operator in Casco Bay, announces that its proposed DBE Goal for FY2014, FY2015 and FY 2016 is as follows:  Non-vehicle Capital Assistance Programs: 0.13% of funds expended in contracts funded in part by the Federal Transit Administration.  A description of how the goal was determined is available for inspection for 30 days from date of this notice during normal business hours at the District’s office located at 56 Commercial Street, P.O. Box 4646, Portland, Maine 04112. FTA and CBITD will accept comments on this goal for 45 days from the date of this notice. Comments may be sent to CBITD at the above address or to the Federal Transit Administration, Suite 920, 55 Broadway, Cambridge, MA, 02142. DBE businesses are encouraged to inform CBITD of products and services they have available by contacting R.S. Horr at 207-774-7871 ext 133. The District solicits and encourages Disadvantaged Business Enterprises and Women Business Enterprise participation in all federally funded projects.

CBITD Weapons Policy

The following policy was adopted by the CBITD Board of Directors on November 16, 2007:

No weapon* of any type may be carried onto or into any Casco Bay Lines vessel, pier, or terminal, except upon satisfaction of all of the following conditions:

  • The person carrying the weapon has all necessary permits and licenses;
  • The weapon is packed or contained in a carrying case or sheath and the weapon is kept out of sight;
  • The weapon is never handled or displayed while on the vessel, pier, and/or at the terminal;
  • The person carrying the weapon never leaves it unattended while on the vessel, pier, and/or at the terminal;
  • Firearms are unloaded and ammunition is packed separately.

*The term “weapon” shall be interpreted broadly to include any firearms, bow and arrow, knives (excluding a small jackknife for personal use) or other instrument of attack/defense or for hunting purposes.