Report of Incident or Complaint
Use either the printable form or the online form below to report the details of any incident or complaint involving passengers, customers or employees, and or to report any incident involving damage to property occurring on or to CBITD property. Employees are responsible for the proper and timely filing of this form to the Operations Manager. This form is not to be utilized for reporting any injury.
Please download and print this form: Report of Incident or Complaint and return to the Casco Bay Lines Ticket Office at 56 Commercial Street, Portland, Maine, or by mail to P.O. Box 4656, Portland, ME 04112-4656, or by e-mail to