Updated June 26, 2026
Casco Bay Lines is exploring e-ticketing options, and staff is soliciting feedback on what features should be incorporated in an e-ticketing platform.
The following presentation looks at the challenges the district has faced in previous attempts to implement e-ticketing, showing where peer agencies have also experienced issues, and provided context on how much these systems cost. The characterization that these systems are easy to implement is simply not based on reality. Many of the features highlighted by the public, such as digital punch cards, fare-capping, and individual account management have cost peer agencies 10’s of millions of dollars. At the May 2026 board meeting, members were provided with a checklist of various features they would like to see in a prospective e-ticketing system. The presentation and checklist can be found HERE.