Feedback

We'd love to hear from you! Please send us your comments at info@cascobaylines.com, or use the convenient feedback form below.

To report an incident or complaint involving passengers, customers, or employees, or to report any incident involving damage to property occurring on CBITD property, please use the Report of Incident or Complaint below.

Report of Incident or Complaint

Use either the printable form or the online form below to report the details of any incident or complaint involving passengers, customers or employees, or to report any incident involving damage to property occurring on or to CBITD property. Employees are responsible for the proper and timely filing of this form to the Operations Manager. This form is not to be utilized for reporting any injury.

Printable Form

Please download and print this form:

Report of Incident or Complaint (.pdf)

and return to the Casco Bay Lines Ticket Office at 56 Commercial Street, Portland, Maine, or by mail to P.O. Box 4656, Portland, ME 04112-4656, or by fax to (207) 774-7875 to the attention of the Operations Manager.

Online Form

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We provide year-round ferry services, scenic cruises and boat tours from Portland, Maine to the islands of Casco Bay such as
Peaks Island, Little Diamond Island, Great Diamond Island, Diamond Cove, Long Island, Chebeague Island, Cliff Island, and Bailey Island.
We also offer scenic cruises, summer-time music cruises, private charters and lobster bakes. Join us and see where the Maine coast really begins!
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All content © Casco Bay Island Transit District
Ferry Terminal: 56 Commercial Street, Portland, Maine | Mailing Address:P.O. Box 4656, Portland, ME 04112-4656
Phone: (207) 774-7871 | Fax: (207) 774-7875 | Email:info@cascobaylines.com