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Financial & Operational Performance
FY2011 Key Performance Indicators
Key Performance Indicators (KPIs) are a way to asses the operational and financial performance of the District. There are six KPI reporting categories including the following:
- Financial Worksheet—contains the following 9 charts (be sure to scroll down to view all):
- Monthly Revenue—contains revenue earned for each month and cumulative year to date
- Monthly Expense—contains expense for each month and cumulative year to date
- Monthly Operational Profit/Loss—contains Ops P&L prior to the application of any grants
- Monthly Profit/Loss—contains P&L for each month with grants applied and cumulative year to date
- Line of Credit Balance monthly
- Productivity Worksheet—contains measures of the District's productivity (work in progress)
- Ridership & Vehicles Worksheet—contains totals for each month and cumulative year to date
- Web Metrics Worksheet—contains statistics to track web site activity
- Customer Service Worksheet—contains Incident reports by month
- Safety Worksheet—contains injury reports by month
FY2011 Customer Service KPIs (.pdf)
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Peaks Island, Little Diamond Island, Great Diamond Island, Diamond Cove, Long Island, Chebeague Island, Cliff Island, and Bailey Island.
We also offer scenic cruises, summer-time music cruises, private charters and lobster bakes. Join us and see where the Maine coast really begins!
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Ferry Terminal: 56 Commercial Street, Portland, Maine | Mailing Address:P.O. Box 4656, Portland, ME 04112-4656
Phone: (207) 774-7871 | Fax: (207) 774-7875 | Email:info@cascobaylines.com
