Career Opportunities

Seasonal Jobs

Casco Bay Lines accepts applications, beginning in March, for seasonal (summer) employment.
Employment applications may be obtained in the following ways:

  • In person at the Casco Bay Lines ticket office at 56 Commercial Street, Portland, Maine
  • Download an employment application: CBITD Employment Application

Completed applications may be returned in the following ways:

  • By e-mail to summerjobs@cascobaylines.com
  • In person at the Casco Bay Lines ticket office at 56 Commercial Street, Portland, Maine
  • By mail to:
    Casco Bay Lines
    P.O. Box 4656
    Portland, ME 04112-4656

 


Seasonal Deckhand

NATURE OF WORK

This is a seaman and customer relations position serving aboard the District’s ferries.  Employee is responsible for the safety of crew, passengers, vehicles and cargo and proper care of the vessel and equipment.  Work is performed under the direct supervision of the Captain and/or the designated senior deckhand.  Results are reviewed through observation, conferences and written reports. This position reports to the Operations Manager.

EXAMPLES OF WORK

  • (A position may not be assigned all the duties listed, nor does the list include all the duties that may be assigned)
  • Report directly to the Captain and the designated senior deckhand.
  • Responsible for the cleanliness and comfort of the vessel.
  • Responsible for ticket and receipt collection, timely and safe boarding of passengers and loading, vehicles, cargo, and mail.
  • Has knowledge of the proper start up, shut down, and operation of fire and bilge pumps and bilge systems.
  • Represent Captain, designated senior deckhand and the District in interaction with passengers and customers.
  • Has knowledge of U.S. Coast Guard regulations as they pertain to passenger safety, security and cargo.
  • Perform timely preparation of such reports and records as may be required by the Captain, designated senior deckhand or the District; adheres to and enforces District policies and procedures, and adheres to the District’s policies and procedures regarding customer service and satisfaction.
  • Perform other duties as may be assigned by the District.

 


Seasonal Ticket Agent

NATURE OF WORK

This is a technical position providing customer service assistance through the ticket and freight office.  The Ticket Agent sells tickets, handles freight transactions, coordinates freight shipments, and coordinates with vessel operations.  This is a part time (non bargaining unit), seasonal or substitute position reporting to the Operations Agents.

EXAMPLES OF WORK

  • Operate computerized ticket system including basic trouble-shooting of operating malfunctions.
  • Maintain cash controls.
  • Handle all cash and charge sales of freight shipments and vehicle charges; ensure that freight is paid and properly charged according to tariff and accounting policies.
  • Responsible for general appearance and safety of the terminal and dock facility, including inside and outside passenger waiting areas, public restrooms, and general traffic flow.
  • Assist as necessary in the performance of scheduling functions for operation and crew call-ins and relief.
  • Provide customer assistance, communications, and information; directs calls and sell island trips, cruises and special excursions; handles initial customer complaints and investigates lost shipments.
  • Complete other tasks as assigned.

REQUIREMENTS OF WORK

  • Some post secondary education, especially in computers.
  • Communication skills for daily interaction with public.
  • Working knowledge of the District’s freight tariff and automated ticketing system.
  • Working knowledge of ferry service operational area.

HELPFUL TRAINING AND EXPERIENCE

Bachelor Degree.

Knowledge of the history of the Casco Bay islands, their people and transportation.


Seasonal Freight Agent

NATURE OF WORK

This is a technical position providing customer service assistance through the freight and ticket office.  The Freight Agent handles unloads shipments from vendors, coordinates shipments, performs cash-handling duties for freight transactions, and coordinates with vessel operations.

EXAMPLES OF WORK

  • Operate computerized freight system including basic trouble-shooting of operating malfunction.
  • Maintain cash controls.
  • Handle all cash and charge sales of freight shipments and vehicle charges; ensure freight is paid and properly charged according to tariff and accounting policies.
  • Responsible for the general appearance and safety of the freight shed and dock facility including freight shed, staging areas at the gates and in the driveway, storage areas and general traffic flow.
  • Provide customer assistance, communication and information; Operate forklist to assist in unloading commercial shipments and assist individual customers in unloading items from vehicles; Receive and sign for shipments from vendors; Organize, label, and package items for shipping; handle initial customer complaints and investigate lost shipments and basic billing questions; Check telephone messages on freight extension and reply as necessary.
  • Assist ticket staff with ticket sales as necessary.
  • Complete other tasks as assigned.

REQUIREMENTS OF WORK

  • Some post secondary education
  • Certification in forklift operation as provided by CBITD
  • Working knowledge of District’s freight tariff and freight and ticketing software.
  • Working knowledge of ferry service operational area

HELPFUL TRAINING AND EXPERIENCE

Bachelor’s Degree

Knowledge of the history of the Casco Bay islands, their people, and transportation.

Previous experience in forklift/warehouse operations.

 

Casco Bay Lines is an Equal Opportunity Employer
Please see our Policies page for more information.